Verizon FiOS Customer Service – Improvement Needed – However Internet Smokes!!!

Posted by Christian Horner on August 6, 2007

All,

If you take away Verizon’s horrible customer service, which I will go into in another posting and just purely take a look at their Broadband (Fiber) Internet speeds they are quite impressive. I have signed up for a 20Mb download and 5Mb upload service and just to see if they are providing what they were offering I went to http://www.dslreports.com and did a speed test. DSL Reports has been around for quite some time and they provide some great tools for checking internet access speeds. After running the Java based performance test to a test server in New Jersey I got the following results!! Nice job Verizon! Now just get your billing and customer support organization fixed and you might just have a good product that will allow you to survive the next 5 years.